Product · Post-Purchase Customer Service
Answer in seconds. Keep the customer.
AI agents that resolve the tickets D2C support drowns in: where is my order, returns, exchanges, address changes. In your brand voice, on your live order data, 24/7. A human stays in the loop where it matters.
What it handles
The inbox, minus the grind.
Most support volume after checkout is the same six questions on repeat. The agent takes those. Your team keeps the judgment calls.
Where is my order?
Live tracking answers pulled from your carrier and order data. The single biggest ticket type in D2C, resolved in seconds.
Returns and exchanges
Policy-aware resolutions that push exchanges before refunds and keep the revenue in the building.
Order edits and address changes
Catch the ticket before the label prints. Address fixes, size swaps, and cancellations handled against live order state.
Shipping issues and claims
Lost, delayed, or damaged. The agent triages, files the claim path, and keeps the customer informed without a human touching it.
Product questions
Answers grounded in your catalog, ingredients, sizing charts, and FAQs. No hallucinated promises, ever.
Cancellation saves
Subscription pause, swap, or save offers before the churn goes through. Wired straight into the retention system.
How it runs
It learns your store
Policies, catalog, tone of voice, and live order data from Shopify. The agent answers from your reality, not a generic script.
It resolves in your voice
Email, chat, and SMS. Full-auto on the repetitive tickets, draft mode where you want review. Margin and policy guardrails are hard limits.
It escalates like a pro
Low confidence, VIP customer, or a sensitive case? The thread lands with a human, with full context attached. No dead ends, no loops.
Why it pays for itself
Support tickets are retention moments.
Most brands treat the inbox like overhead. Handled fast and well, it is the cheapest repeat-purchase channel you own.
Seconds
First response time, around the clock, weekends and launch weeks included.
60 to 70%
of repetitive tickets resolved end to end. Typical for AI support done right in the current market.
Ticket to order
Every resolved WISMO thread is a second-order moment. Post-resolution offers are built into the flows.
Scope and pricing
Fixed monthly fee, scoped by ticket volume. Available standalone or as a module inside the retention platform, where resolved tickets feed the winback and repeat-revenue flows directly. Human handoff is always included, never an upsell. See plans and pricing.
See what your inbox is costing you.
The free audit maps your post-purchase funnel, support load included. You get the numbers and a fix list either way.