Conversation designer
You decide what an assistant says and what it never says. You write its instructions, listen to how real conversations go, and rewrite until it is brief, clear and honest about being automated.
The work
- Write and test the instructions for voice and chat assistants, line by line.
- Design the questions an assistant asks and the order it asks them in.
- Write the page of limits: what it may do alone, and what goes to a person.
- Review transcripts, find where callers got stuck, and fix the cause.
What you bring
- Writing that sounds like a person on the phone, not a script.
- Experience designing or testing conversations, in support, sales or product.
- An ear for where a caller loses patience.
How the contract works
- A written scope
- Every project starts from a written scope: what is to be delivered and by when.
- Your rate, by the hour
- You are paid by the hour at a rate agreed before you start, and you invoice for the hours worked.
- Your own business
- You are an independent contractor. You use your own tools, decide how the work gets done, and look after your own taxes.
- Project by project
- A contract covers one project. It is not a promise of further work, and you are free to work for others.
- Client data stays put
- Work happens in the client’s own accounts, with the least access the task needs, under a confidentiality agreement.